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About SevernDIY
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Shipping & Returns

Our Shipping Policy

Unfortunately, due to high international shipping charges, we do not currently ship outside of the UK and Ireland.

Shipping to England, Wales and parts of Scotland

Orders of less than 20 - 2.95 P&P
Orders Between 20 and 100 - 4.95 P&P
Orders over 100 - Free P&P

Shipping to the Highlands and Islands of Scotland

Orders of less than 20 - 2.95 P&P
Orders over 20 - 15.00
The areas covered are as follows:- Argyll and Bute, Benecula, Harris Isle, Inner and Outer Hebrides, Isle of Canna, Isle of Coll, Isle of Eigg, Isle of Iona, Isle of lewis, Isle of Mull, Isle of Rhum, Isle of Tiree, Lerwick, Leverburgh, Lochboisdale, Lochmaddy, North Uist, North West Highlands, Orkney Islands, Scalpay, Shetland Islands and Stornaway.

Shipping to Northern Ireland, Rebulic of Ireland, Isle of Scilly, Isle of Man and Isle of Wight

Orders of less than 20 - 2.95 P&P
Orders over 20 - 15.00

Shipping to the Channel Islands

Currently a flat rate of 30.00 per order.

Our Cancellation Policy

As we dont actually take any payment until the time that your goods are ready for dispatch you are able to cancel or amend your order right up until the point of dispatch. Once your order status is shown as dispatched cancellation or amendment is no longer possible. Should you wish to cancel or amend your order please contact us via our Contact Us page, email or phone.

Our Returns Policy

Should your order be lost or damaged in transit we will provide a free of charge replacement or refund on of the lost/damaged items. Claims for damage must be made within 7 days of receipt and we may ask for a photograph or return of the items in way of proof.

We hope you will be satisfied with your purchase but if you do wish to exchange any items or return them for a refund then we ask you to contact us within 28 days of receipt of the goods. Provided the goods are returned to us in an unused, saleable condition we will fully refund the price of the items along with the outgoing delivery cost.

We must be informed prior to the return of any items.

You can contact us to discuss returns and refunds via our contact us page or by telephone on (+44)(0)1452 722096 Monday to Friday between the hours of 9am and 5.00pm


Copyright © 2018 Severn DIY
SevernDIY is owned by Heritage in Stroud
Unit 26 Brunel Court
Waterwells Business Park
Gloucester GL2 2AL
01452 722096
Payment WEEE