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Payment & Privacy

Payment & Security

Severn DIY take our customers security very seriously. For this reason we have chosen to use Sage pay, formerly known as Protx to process all credit card transactions on our behalf.

When you place an order with us you will initially enter your personal details, including shipping address, contact details, and e-mail address through our secure server before entering your card details which are then transferred to the Sage Pay/Protx processor. At no stage will your card details ever be divulged to us and we keep no record of your card details.

On successful completion of the transaction you will automatically be transferred back to www.severndiy.co.uk


Our Privacy Policy

We will treat all your Personal Information as confidential and are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit and any search terms that you entered on our website. We may collect this information even if you do not register with us.

We confirm that any Personal Information which you provide to us will be used only for the following purposes:

- Processing your orders;
- For statistical purposes to improve this Website and its services to you;
- To serve website content to you;
- To administer this website;
- If you consent, to notify you of products or special offers that may be of interest to you.

When you create a shopping account while ordering online you will be given the option to receive information from Severn DIY by e-mail about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by using our contact us page or telephoning us on (+44)(0)1452 722096 between 9.00am and 5.00pm Monday to Friday.

Your Personal Information may be disclosed to third parties in order to help process your order. Severn DIY requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation. We will not release your Personal Information to any company outside of Severn DIY for mailing or marketing purposes

We may use cookies, which will be stored in your browser, to keep track of your current shopping session. The information collected in this way cannot be used to identify you.

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Copyright © 2017 Severn DIY
SevernDIY is owned by Heritage in Stroud
Unit 26 Brunel Court
Waterwells Business Park
Gloucester GL2 2AL
01452 722096
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